Balanced Scorecard

and Performance Management

2-day course brochure

Course overview

Measuring an organization's performance just by looking at "the financials" is said to be the same as a pilot guiding a plane just by its speed. The Balanced Scorecard assists organizations to obtain a more balanced perspective between the financial, customer, efficiency and human resources aspects of the company. This seminar will help organizations learn how to develop such measures, integrate them into a whole that is tied both to its strategy and the actions needed to accomplish it.

 

Who should attend

This course is designed for all senior management and their staff who will assist them in implementing a Balanced Scorecard or Performance Management System.

How You Will Benefit

• Develop a performance management system that balances the four key aspects of performance: financial, customers, internal operations and human resources

• Integrate these performance so that one drives the other

• Integrate long-term plans with short-term objectives and promote follow-through across departments

What You Will Learn

• Understand the benefits and features of the Balanced Scorecard

• Understand the components of the balanced scorecard: context and strategy; measures; assess causes; SMART Targets; Action Planning and Project Management; Employee Involvement; and evaluation

• Be able to set SMART Targets (Specific, Measurable, Agreed Upon, Realistic and Time-bound)

• Identify challenges in utilization of Balanced Scorecard processes in major companies and in your own