ITIL (Information Technology Infrastructure Library) is a set of concepts and techniques for managing IT infrastructure, development and operations, which originally was developed by UK Government's Central Computer and Telecommunications Agency (CCTA) - now subsumed within the Office of Government Commerce (OGC).
ITIL manages IT services by following up the quality concepts and adapting quality methods and standards. The core of ITIL
is “Service Management”, which consists of ten processes and one
function in total. These processes and functions are categorized
into two process groups: “Service Delivery” and “Service Support”.
The Service Delivery process group is concerned with establishing
the Service Level Agreement, and monitoring the execution of
Agreement and evaluating the final results; while the Service
Support process group delivers the service at the reasonable cost
under the service agreement.Nexus Academy is the provider of training products and consulting-related services in IT Management.
Nexus Academy Authorized from Quint Group to deliver ITIL Training Courses.
Our Courses has PDUs from PMI ( Project Management Institute ) |
IT Management Overview
List of Courses
IT Management consultation
PDUs Courses
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